DRAFT — Replace with legal-approved RMA policy. Structure below matches operational intent.
Return & RMA Policy
Advanced Systems operates a 30-day return and RMA (Return Merchandise Authorization) window for eligible industrial automation products, measured from the date of delivery or pickup confirmation.
Conditions for return
- Original packaging is required unless the product was shipped bulk/industrial outer pack only.
- Product must be unused, undamaged, and suitable for resale as new or in the agreed condition grade.
- Manufacturer seals and anti-tamper labels must be intact where applicable.
- Returns must match the part number and serial (if any) on the original invoice or packing list.
How to initiate an RMA
- Contact us via the contact page, WhatsApp, or email at [email protected] with your order or RFQ reference and reason for return.
- We issue an RMA number and return instructions. Do not ship goods without an approved RMA.
- Use the RFQ tool on the product page if you need a replacement quote while the RMA is processed.
Refund and replacement
After inspection, approved returns may receive a refund to the original payment method, account credit, or a replacement unit of equivalent specification. Freight and restocking fees may apply as quoted at RMA approval.
Exclusions
- Custom-ordered, programmed, or factory-configured items unless defective on arrival.
- Used, refurbished, or "no box" condition sales except where warranty terms state otherwise.
- Products damaged by misuse, improper installation, or electrical events after delivery.
- Items returned after the 30-day window without prior written extension.
Contact
For questions about this policy, visit /contact or start an RFQ from any product page. We review policy questions during business hours and follow up with next steps.
Shipping and risk
Title and risk of loss pass according to the agreed Incoterms on your order. When returning goods under RMA, use the carrier and service level we specify so tracking and insurance remain valid. Unauthorized returns sent without an RMA may be refused at the dock or held until administrative fees are settled.
Inspection timeline
After we receive your return, technical inspection typically completes within five business days for standard catalog SKUs. Complex drives, safety PLCs, or serialized motion products may require manufacturer involvement; we will communicate any extension before the 30-day window affects your eligibility for credit.
Recordkeeping
Keep copies of the commercial invoice, packing list, and any calibration or commissioning reports. For B2B buyers in Egypt and the GCC, your trade license and tax registration may be requested to align refunds with local VAT treatment. Nothing in this DRAFT overrides a signed supply agreement; where a contract exists, its RMA article controls.